Consumer Guide &

Warranty Information

Why Choose Floor Coverings International of Austin?

Customer Focused

Our customer experience is what really separates our company from our competition. It is made up of several simple and integrated steps that all add up to us exceeding your expectations.

  • We respect your schedule by showing up on time

  • We respect your budget by giving you a down-to-the -penny proposal – we do not have change orders

  • We respect your home by cleaning up after ourselves after each day during installation

Experienced

We have over 25 years of experience with thousands of satisfied customers. We are the best in the industry for both residential and commercial installation as well as the product knowledge and installation experts.

Locally Owned & Operated

You can feel good in knowing that when you hire Floor Coverings International of Austin fo r your flooring project, you are supporting a business owner within your local community backed by a global support system.

Licensed & Insured

We comply with all local laws to ensure we provide our customers with the best service and we carry insurance to cover any accidents that may occur during our projects.

Attention To Detail

Your design associate is your single point of contact for your project. We will be at the start of the job and guide you through the project from start to finish. When the job is complete, you will conduct a walk0through with your design associate and the project is not completed until you are both 100% satisfied.

Neighborly

We are part of a family of home service based brands who offer services to keep your home looking and working its best.

2 Year Installation Warranty

To provide you with peace of mind, Floor Coverings International of Austin offers a 2-year warranty to our residential and commercial customers on flooring installation.

Qualifications

  • Pay Floor Coverings International of Austin in full at the time of job completion or as otherwise arranged.

  • Complete the Customer Satisfaction Survey.

  • Retain the receipt / contract of work.

Inclusions

  • Workmanship issues, including:

    • Carpet seaming peeling
    • Transition strip failure
    • Grout striations
  • Work provided within the original estimate

If these conditions are met, Floor Coverings International of Austin will perform repairs without a labor charge for the original customer as well as one future home owner (warranty is transferrable once).

Exclusions

  • Damage caused due to abnormal use of the product

  • Flooring projects completed as installation only – when the customer supplies the flooring product.

  • Any damage caused by flooding or abnormal living situation to include extreme temperatures.

Additional exclusions apply. For complete details contact Floor Coverings International of Austin.

512-279-2906

www.fciaustin.com

Independently Owned and Operated Franchise